April 6, 2021

API: 2.0.210330 | UI: 1.91.10

  • Rent Roll – customizable columns and table view have been added giving the user the power to create their own rent roll report
  • Text Messages – the ability to send & receive photos in Cloud via text has been added
  • Rental Rate Management – a link to the rents table has been added to the date in the Last Raise column showing a complete list of all raise dates & amounts
  • Change Info – improved UI experience when setting up a payment method for auto billing

Website

  • New tenants can now be automatically emailed a PDF site map showing them their unit location. Click to learn how to set this up.
  • The ability for existing tenants to pay online using ACH has been added
    enable ach payments on self storage website
  • Existing tenants may now save ACH as Method on File or set it for auto billing
  • The phone number has been added to the Contact Information footer

Bug Fixes

  • Communications – declined autopay emails are now shown in the Communications tab
  • Site Map – adding a new unit no longer affects the alignment of angled units
  • On some forms a message of “No Changes Detected” would come up even when changes were made.
  • Widget – Collections Running Total – the calculation was not including today’s collected amount
  • Alternates – saving issues have been corrected when adding an alternate when one wasn’t setup previously

March 5, 2021

API: 2.0.210302 | UI: 1.90.07

  • Website Editor – an option has been added to allow facilities to choose to collect “Prorate + 1 month rent on Day X”
  • Website Editor – an option has been added to allow facilities to restrict online payments if a tenant is X days delinquent
  • Template Management – new placeholder for “Current Rent” has been added

Bug Fixes

  • Annual Revenue & Occupancy – minor bug fixes and UI improvements
  • The waitlist button for online rentals & reservations would not always bring up the form if a tenant switched between unit types
  • An issue with CRM events not emailing if multiple tenants were selected has been resolved
  • Emailed PDF version of the auto-charged report now shows all transactions

February 15, 2021

API: 2.0.210212 | UI: 1.89.09

New Feature! – Rental Rate Management

  • Introducing Rental Rate Management – a new way to create, share, review, and implement rental rate changes is here!
    • Use a step-by-step wizard to choose which tenants to modify, by how much, and when
    • Choose between modifying the scheduled rent or existing tenants
    • View a comprehensive list with all units/tenants in your search that shows the overall dollar increase/decrease and percentage increase/decrease that dynamically updates as you tailor your rate adjustments
    • Send for Review – create your proposed rental changes and then send them to others in your organization for them to review and add notes directly in the module
    • As each new rental rate change is committed they will be saved in the Revenue Management section so that your team may view all previous rent raises or modifications at any time

New Support Form

  • A new form has been added in Cloud to better help users report questions, issues, or feature requests. This form should be used for any support requests and is conveniently broken down by “How Do I…”, “Report an Issue”, or “Feature Request”. Key user and facility information is included in your help request streamlining the process to allow us to better serve you. This can be found by clicking your user name in the upper right-hand corner and clicking the “Help” button

    Cloud Gate

    • Time Onsite – want to quickly know who is onsite, and how long they have been there? Check out the “Time Onsite” section on the CloudGate Dashboard
    • Check the real-time status of your access control keypads from CloudGate (CloudGate > Settings > Keypads)
    • When a manager or tenant uses the app to open an access point it will now display “Manager App” or “Tenant App” in the Method column of gate activity
    • When a user opens an access point directly from CloudGate it will display the Cloud user name and “CloudGate” in the Method column of gate activity

    Dashboard

    • Transaction History – all payments and credits will now show as green on the screen to allow quick reference for collections

    • Transaction History – an “All Dates” option has been added to the date range selector
    • Transfers – transfer payment options now include Method on File
    • Tenant Communications – an option has been added to disable sending the “Declined Payment” email automatically when tenant auto payments are declined
    • Tenant History – a PDF export button has been added

    Reports

    • Totals have been added to the Unit Efficiency report
    • A custom date range has been added to the Bank Deposit report
    • The last 4 digits of the tenant’s credit card has been added to the Bank Deposit report

    Misc. Features & Bug Fixes

    • Facility Files – a folder structure has been added so that a facility can create folders, nested folders, and organize their facility files
    • Global Alerts – an updated alert system has been added to share what’s new in Cloud, pending updates, and other Cloud related news
    • CRM – several bug fixes and improvements have been added to the CRM module
    • Manager App – an issue has been corrected that was affecting some clients where the access point would be held open instead of open momentarily
    • Tenants can now rent or reserve online using ACH (Electronic Check)

      January 21, 2021

      API: 2.0.210121 | UI: 1.88.07

      Reports

      • Daily Report – reservations have been added to the unit statistics section
      • Rent Roll – a tooltip hover has been added to the size column providing additional unit information, i.e. type, floor, location, etc.
      • Move-Out refunds are now included in reports, dependent on your settings
      • The Facility Summary Report now includes non-tenant inventory purchases in the Inventory total

      Dashboard

      • Payment screen – the retail sales section has been relocated to the Make a Different Payment section

      Misc. Features & Bug Fixes

      • Template Management – a new template has been added to automatically send an email to a tenants with declined credit cards
      • Template Management – a new email and document template has been added for linked unit payments
      • Communications – a timestamp has been added to all SMS/Text messages sent or received
      • CloudGate – the Site ID for the tenant app has been added under Settings
      • Tasks Due – the notification bubble at the top now displays the number of open or outstanding tasks
      • Changes to tenant information is now correctly logging in tenant history
      • Move-in using the Former Tenant option now includes the alternate tenant information

      New Integration

      • Cloud is now integrated to the Janus/Noke SecureGuard electronic lock system

      January 12, 2021

      API: 2.0.201230 | UI: 1.87.13

      • E-Sign pending documents may now be deleted by users with District Manager or Owner permissions
      • Transaction History is now available for Former Tenants
      • Texting Notification Improvements – read, respond, add notes, or even make a payment all from the dashboard notification button
      • Communications – a timestamp has been added to the date column for all emails

      Reports

      • New report added – Occupancy over Time by Unit Type
      • New report added – Tenant Report has been added directly to the Tenant Information screen allowing a comprehensive report on the tenant to be created

      Dashboard

      The left graphical panel has been removed with key menu options being moved to the top of the screen. Other menu options are now found in the report center. Graphs are now available as widgets

      • Occupancy widget added
      • Delinquency Pie Chart widget added

        Misc. Features & Bug Fixes

        • UTC issues with PTD have been resolved

        December 1, 2020

         API: 2.0.201123 | UI: 1.86.14

        • Ability to apply a credit to any category during a payment
        • Integration Management – PTI Integration added
        • Individual unit late fee setup has been added
        • Reports – New report added – Three Available – displays a list of three vacant units for each unit type

        Reports

        • Delinquency Report – a column was added called, “Last Contacted”
        • The Collection Detail & Analysis report has been removed
        • Additional Income & Monthly Charge section has been added to the Collection Detail Report
        • Reversals will now be displayed on the Trial Bank Deposit report if the variable is selected

        Template Management

        • Placeholders for vehicles fields in the Parking tab have been added
        • New template to send to tenant’s with declined credit card payments
        • Placeholders added for last 4 digits of credit card and check number

        Dashboard Widgets

        • Custom Links option added to allow multiple links into a single widget
        • CloudGate widget added for Infinity and Guardian Keypad Users
        • Leads Management widget added

        Misc. Features & Bug Fixes

        • Automatically enroll tenants for autopay that rent online – variable added to enable this feature or not
        • Autopay agreement now displays all linked units when adding autopayment to the account
        • Check number field maximum has been increased from 9 to 20 digits
        • CloudGate –Site ID has been added to the Tenant App settings section
        • CloudGate – general UI fixes and improvements
        • Site Management – configuration screens have been consolidated and streamlined
        • Improvements were made to the Annual Revenue & Occupancy report
        • Auto-generated keycodes now have default time & keypad zones generated as well
        • Non-Tenant codes are now being sent correctly to the access control system

        October 13, 2020

         API: 2.0.201008 | UI: 1.85.07

        • Online rentals – document uploads are now available to ensure tenant ID, tenant photo, insurance, and other documents are included at time of rental
        • Online rentals – custom checkout and upload messages can now be added to the checkout screens
        • Online Reservations – streamlined the reservation screens for clarity and mobile responsiveness
        • Former Tenants – a payment option has been added directly in the Former Tenants module
        • Competition Survey – multiple improvements including additional columns, column name refinements, and toggles to exclude sizes or SF columns
        • Site Map upgrades including
          • Add custom text to your layout
          • Add objects such as gates, office, cameras, dumpsters, and more
          • Print a site map with the tenant’s unit highlighted directly from the Tenant Information screen
          • A background can now be added for onscreen and printed site maps allowing for facility branding  
          • Filters allow a user to view units based on status, size, or category
          • Search functionality was added
        • Second month prorate option has been added
        • Reports – current inventory report added
        • Report Center – new cards added for quick access to modules such as Site Map, Competition Survey, Rent Roll, Snapshot, and more!
        • CA Late Law – an option was added to turn on or off the 15% maximum threshold
        • Doorking Access Control Integration added
        • Specials – prorate percentage options added to several specials
        • Specials – a “Does Not Expire” slider has been added to the “Receive X percent discount for X months” special
        • Task List – list of units when creating a task is now a searchable list
        • Lead Management – unit size column added to leads list
        • Release Notes – the what’s new section is now easily accessible by clicking your username in the upper right corner and then “What’s New?”
        • Setup dedicated specials & discounts for your online rentals & reservations.
        • Online rentals – setting added to allow document uploads to be optional.
        • Websites – the ability to link a facility’s social media accounts has been added
        • Reports – slider added to show or hide report card images

        Bug Fixes

        • Addressed the grayed out Compose button on the SMS/Text communication screen
        • Tenant App – the “too far from facility” error has been resolved
        • General bug fixes & UI improvements
        • District Manager role may now add additional users
        • Site Map unit sorting has been fixed
        • Site Map delinquent unit coloring has been corrected.

        August 20, 2020

        API: 2.0.200820 | UI: 1.83.08

        • ALL NEW online reservation & rental unit selection screens and checkout process including:
          • New layout allows prospective tenants to see reservation and rental options on a single screen
          • Online pricing allows the facility to add a special online rental rate directly onscreen without affecting the scheduled rate
          • Abandoned cart functionality added which creates an “Abandoned Cart” lead in Lead Management if a prospective tenant fails to complete a reservation or move-in online
          • Units are now categorized between Small, Medium, and Large
          • Allow a prospective tenant to add their email address to the waiting list for unit sizes with no vacancy
          • Coming Soon – .PDF document upload to so that tenants can upload proof of insurance and other documents at time of rental

          • Specials – create and apply specials for existing tenants
          • Dashboard Widget Added – Recently Viewed Accounts – add a widget to see the last five accounts you have looked at, including name, unit number and QuikLink to the tenant’s account
          • Reports – Specials Used – new graphical report to track specials used for a date range
          • Reports – Tenants With a Payment Method on File – new report to show which tenants have a payment method on file, but are not actively on autobilling
          • Reports – line graphs added to the Occupancy Over Time report
          • Reports – exporting to PDF or Excel now adds the site name abbreviation to the file name
          • Sitemap 2.0 – the ability to add multiple floors or buildings has been implemented
          • Gate Activity – unit numbers are now clickable links to the tenant information screen
          • CloudGate – the keypad icon has been updated to reflect the Infinity keypad housing
          • CA Late Law – an option to round down to the nearest dollar has been added
          • Autobilling variable added to allow the user to default payments to the outstanding balance
          • Tenant Information – 9 digit zip codes are now supported
          • Tenants with linked units are now sent a single invoice
          • Automated task added  for expected move out date
          • Communications – Resend option added to the SMS Texting action buttons
          • Transaction History now allows date range searches for viewing and exporting
            screenshot showing selecting date range.
          • Lead Management – Excel export added for the current leads list
          • Auto-Logout occurs after 15 minutes of inactivity between 7PM and 7AM
          • Transfer receipt is now emailed whether or not there was an associated payment
          • Black screen after clicking some reports or dashboard widgets has been resolved
          • General bug fixes & UI improvements

          July 29, 2020

          API: 2.0.200728 | UI: 1.82.15

          • All-New User Management portal – choose between pre-defined defaults such as Owner, District Manager, Manager, Assistant Manager, or Accountant. Copy existing user roles or tailor individual permissions for each employee
          • Onscreen pop-up notifications when incoming text messages come in, including the message, tenant photo, unit number, phone number, PTD, balance, and any linked units associated with the tenant
          • Dashboard notification button that will highlight when you have new messages. Quick glance will show the number of messages and clicking the button will show all message notifications
          • Sitemap 2.0 – all-new graphical sitemap builder has been introduced for a faster more streamlined experience. Multiple floors, icons, and more to follow!
            animated sample of storage software map unit placement
          • Inventory can now be purchased directly through an existing tenant’s account, either as part of a payment or on its own
          • Reorganization of the Report Center categories, including new Audit, Management, Marketing, and Revenue Enhancement categories
          • New Report – Prepaid Tenants – new graphical report that breaks down tenants that are prepaid, including totals
          • New Report – Damaged Unit List – report of all damaged units, with notes, date marked damaged, and length of time it has been marked damaged
          • Reports – pie graphs added to the Autobilling reports
          • Reports – the Management Overview now includes a toggle to display numbers or checkmarks & Xs
          • Reports – charge date added to the Credit Card Auto Billing report
          • The option to include tenant notes on the Vacate report is now available
          • Notes, emails, texts and other communications now available for former tenants
          • Emails – add a customized signature to your emails in the Communications center
          • Primary unit indicator now added to the Tenant Information screen
          • Unit Types – an online rate may now be added to display online
          • Template management – right clicking during editing now includes copy/paste/cut commands
          • Gate commands initiated in Cloud (i.e., Open, Close, Hold Open) are now logged in the Gate Activity screen & reports
          • Date range selector added to the gate activity screen in CloudGate
          • Refinements and improvements to the CloudGate UI
          • General bug fixes & UI improvements

          July 3, 2020

          API: 2.0.200625 | UI: 1.81.09

          • Setup different lease or insurance plans based on the unit type. Perfect for that facility that requires a different lease agreement or insurance plan for vehicle storage. Set your defaults in Unit Type Setup.
          • Cloud Learning Center – have you been there yet? Go through thorough lessons, watch videos, and earn badges as you learn all about the exciting features in your new QuikStor Cloud management Software. Available today at CloudLearning.QuikStor.com. If you don’t have access, reach out to the support team and they will help get you setup.
          • Added a new graphical report called, “Unit Efficiency
          • Special Notes are now highlighted on the Dashboard to draw attention to them
          • Manager Exception report added showing discretionary transactions such as changing PTD, reversals, free rent, debits/credits, and more
          • Lead Management – added a field for “When does the tenant need the unit?” on the Add New Lead form
          • Exciting new report called, “Occupancy Over Time” to graphically display how your facility occupancy has done over the selected time frame
          • You can now crop the featured image directly in the program, as well as click on the image on the Dashboard to bring up a larger view
          • Minor changes to the Former Tenant documents list. Now defaults to date order, newest to oldest
          • Zero dollar move-ins are now supported
          • California Late Law UI has been improved for clarity during setup
          • The Annual Revenue & Occupancy report now has a percentage column to show percentage changes in revenue and occupancy over the years
          • Facility Summary Report now includes a quick link to the Bank Deposit report
          • Added a bar chart for occupancy to the Daily Management Summary
          • A column for Rent by Square Foot was added to the Vacancy by Type report
          • Pie charts added to the Insured Tenants report
          • Snooze feature added to Task List reminders
          • UI refinements to the Price Levels module
          • Paid-To Date column added to the ACH Autobilling Report
          • Alert notification bar has been added to the top of your Cloud software. This will allow QuikStor to notify users in real-time of any important updates, maintenance, etc

          May 18, 2020

          API: 2.0.200513 | UI: 1.79.07

          • Improved Contactless Rentals – email rental agreements, autobilling agreements, and insurance certificates to tenants during the move-in process for a seamless digital signing experience. Both the facility and the tenant receives signed copies upon execution and signed documents are automatically stored in the tenant record
          • E-signature – default configuration added in Client Setup allowing each user to set a default of how they want to digitally sign documents – Email, Tenant Facing Portal, Sign Later, or Onscreen
          • E-signature – unsigned documents can now easily be emailed to the tenant after the move-in or when insurance or autobilling is added to an existing tenant
          • Report Center – all new report layout allowing users to search for reports (by name or QSX code), see the most popular reports, newly added reports, and more
          • Favorite reports – as part of the new Report Center you can easily make any report your Favorite and have them quickly accessible all in one Favorites folder
          • Task List – now associate any unit or tenant with a task so that tasks notes are automatically added to the tenant notes
          • Template Management – multi-facility users can now easily copy existing templates across all sites
          • Template Management – new email and text templates added for Skip Letter
          • Resend Texts – a Resend button has been added in the Communications tab allowing you to quickly resend a text to a tenant
          • Dashboard Widget added – Monthly Running Total – see the monthly running collection for not only the current month, but for the previous six months as well
          • Transfers – transfer a tenant to a lower than scheduled rate and now add a Back to Schedule date directly in the transfer form
          • Collection & Deposit Analysis report now includes pie charts at the top
          • Combination Payments now allow the user to select a Method on File (ACH or Credit Card)
          • General report formatting and graph improvements

          April 20, 2020

          API: 2.0.200417 | UI: 1.79.02

          • Customizable Dashboard – add your favorite widgets display occupancy, collections, quick links to your favorite reports. The sky is the limit!
          • Tenant Photo – add a photo of your tenant, ID, or vehicle to the Tenant Information screen to allow quick recognition when working with your tenants
          • Improved Tenant Information – clickable email address, reset tenant web password, manage keycodes, cell & home phones, and see the last time a particular tenant was onsite all in one place
          • Improved Financial Information – new dashboard icons to show if the tenant is currently subscribed to tenant insurance or setup for auto billing
          • Transaction History Export – easily export a tenant’s transaction history to PDF with a click of a button
          • New Transfer functionality – search or sort quickly in the Transfer screen for that perfect new unit for your tenant
          • Email attachments – you can now add attachments when you compose an email in the tenant Communications tab
          • Resend Emails  – a Resend button has been added in the Communications tab allowing you to quickly resent that receipt or invoice to a tenant
          • Settings – new variable allowing you to automatically apply a tenant credit during Overnight Processing
          • General report formatting and graph improvements

          MARCH 10, 2020

          API: 2.0.200316 | UI: 1.75.10

          • Cloud CRM Module Added – keep your tenants up to date with the latest news about your facility, send former tenants incentives to come back, or simply send out a Happy Birthday email to your favorite tenants. The possibilities are endless! Check It Out
          • New reporting date selector implemented – now quickly choose the most common ranges such as Today, Last Month, Last Quarter, or Last Year
          • Template Management – add colors, images, and more to your tenant-facing documents to send out via email, text, and print Start Customizing!
          • Transfer Fee has been implemented – define a default transfer fee in Client Management or decide at time of transfer. Super easy!
          • Relationship field added to Alternate tenant section
          • Gate keycodes can now be added on the Move-In screens
          • Document Center improvements
          • General report formatting improvements
          • Improved interface for Card on File and Autobilling during a Payment

          JANUARY 20, 2020

          API: 2.0.200120 | UI: 1.74.01

          • Elavon Payment Processing added – EMV chip-reader support and Google/Apple Pay phone functionality with integrated smart terminal
          • Facility Files added – upload non-tenant specific photos, documents, and more to keep your entire team up to date with what is going on at the facility. Check It Out
          • Annual Revenue & Occupancy Report added. View it Now!
          • User Activity Report added. See What Everybody Is Up To!
          • Expected Move-out Report added. Here’s Hoping the List is Empty!
          • Improved Document Center allowing for quick queuing and printing for overnight processing documents
          • Daily Late Charge added to Delinquency Settings

          JANUARY 3, 2020

          API: 2.0.200103 | UI: 1.47.8

          • Updated Calendar implemented
          • Task Reminders and system-generated notifications added. Check them out!
          • Competition Survey added. How do you stack up?
          • Document & Image upload for Tenants added
          • Vehicle Parking Report added. Whose car is that anyway?
          • The payment screen has been updated to better clarify the amount owed and receipt delivery preference

          DECEMBER 18, 2019

          API: 2.0.191218 | UI: 1.46.2

          • New Vehicle Parking Module
          • Two-way texting added
          • Ability to send or not send invoices to auto-pay tenants
          • Full-screen Gate Activity on a second tab added
          • Updates added to the Management Overview Report
          • A link to the Special used during a Move-in has been added on the Dashboard of the tenant’s record

          NOVEMBER 10, 2019

          API: 2.0.191110 | UI: 1.45.4

          • New Document Delivery Preference Settings
          • View All Documents for Former Tenants
          • Added advertising budget to Tenant Sources for use with Lead Management
          • Additional tenant/unit details added to Site Map
          • Daily Management Summary added to track key statistics for each managed facility
          • Unit History record added to track all changes for a given unit, not just the tenant

          OCTOBER 5, 2019

          API: 2.0.191005 | UI: 1.44.7

          • Lead Management portal added – create, categorize, and analyze all incoming leads
          • Added View Documents & Undo Move-out to the Move-in/Move-out Analysis Report
          • Gate integration to QuikStor Guardian Access Control System
          • Gate commands added on the Dashboard – open, hold open, or close any QuikStor access point directly from your Cloud Dashboard
          • Improvements to the Compose Email feature

          SEPTEMBER 23, 2019

          API: 2.0.190923 | UI: 1.44.1

          • Tenant validation field setup added for move-in & reservations screens, including Required, Optional, or Hidden
          • Global Search added – search between all of your facilities for a specific tenant, phone number, etc
          • E-Signature is now compatible with the Tenant Facing Portal to be used with tablets or tenant-facing touchscreens
          • Facility Summary Report added
          • Improvements made to the QuickBooks Export utility

          AUGUST 7, 2019

          API: 2.0.190807 | UI: 1.42.9

          • E-Signature now available for all move-in documents
          • Specials added into the Revenue Management portal
          • Move-in with Specials added
          • Dynamic Cloud reports with drill-down linking implemented
          • Tenant History section added allowing a single window to view all tenant interactions, notes, and communications

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